Terms & Conditions

Last Updated: September 2, 2026

Welcome to SUITSWE.

These Terms & Conditions (“Terms”) govern your access to and use of the SUITSWE website, online store, products, and related services.

The SUITSWE brand and online store are operated by SUITSWE LLC, Wyoming, United States.

Throughout these Terms, “SUITSWE,” “we,” “us,” and “our” refer to SUITSWE LLC.

By accessing our website or placing an order, you agree to these Terms, subject to any consumer rights that cannot legally be excluded or limited.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Online Store

SUITSWE operates an international online store offering pet accessories and related products to customers in supported markets.

The availability of products, payment methods, currencies, shipping destinations, and other services may vary by location.

We may add, remove, modify, or discontinue products or services from time to time.

2. Eligibility

By placing an order, you confirm that:

• You have legal capacity to enter into the purchase transaction; or
• You are acting with the authorization of a person who has such capacity

You must provide accurate and complete information when placing an order.

3. Product Information

We make reasonable efforts to present product descriptions, measurements, materials, images, colors, and other information accurately.

However:

• Screen and device settings may affect how colors appear
• Handmade, decorative, or assembled components may have minor variations
• Measurements may have reasonable manufacturing tolerances
• Decorative stones, faux pearls, metallic components, pendants, charms, and similar materials may show minor variations between individual products

Such reasonable variations do not necessarily constitute a defect.

The specific description displayed on each product page should be reviewed before purchase.

If a product materially differs from its description or arrives defective, your rights under our Returns & Refunds Policy and applicable consumer law remain unaffected.

4. Product Sizing

Customers are responsible for reviewing the applicable sizing information before placing an order.

Where size guides or measurements are provided, they are intended to assist with product selection.

If you are uncertain about sizing, we encourage you to contact us before ordering.

Eligibility for returns or exchanges is governed by our Returns & Refunds Policy and any mandatory consumer rights applicable in your jurisdiction.

5. Responsible Product Use

SUITSWE products should be used in a manner appropriate to their design and instructions.

Customers are responsible for:

• Selecting an appropriate product and size for their pet
• Inspecting products periodically for wear or damage
• Discontinuing use if a product becomes damaged or unsafe
• Using appropriate supervision where reasonably necessary
• Following any product-specific instructions or warnings provided on the product page, packaging, or accompanying materials

Decorative components may not be suitable for chewing or ingestion.

Pet owners should use reasonable judgment based on the size, behavior, age, and individual needs of their pet.

Nothing in these Terms excludes liability that cannot legally be excluded.

6. Prices and Currency

Product prices are displayed in the currency indicated on our website or checkout.

Prices may change from time to time without prior notice.

Changes do not affect an order that has already been accepted at the confirmed purchase price, except where correction is legally permitted because of an obvious pricing or technical error.

Depending on your location, your bank or payment provider may apply:

• Currency conversion
• Foreign transaction fees
• Other financial service charges

Such charges imposed independently by your bank or payment provider are not controlled by SUITSWE.

7. Taxes, Duties, and Import Charges

Applicable taxes collected by SUITSWE will be displayed at checkout where required.

International orders may also be subject to:

• VAT
• Import duties
• Customs charges
• Local taxes
• Carrier handling charges

Where such amounts are not collected by SUITSWE during checkout, they may be assessed separately by local authorities or delivery providers.

Responsibility for these charges is further described in our Shipping Policy.

Nothing in this section changes any obligation imposed on SUITSWE by applicable law.

8. Orders

Placing an order constitutes an offer to purchase the selected products.

Receipt of an automated order confirmation does not necessarily mean that we have finally accepted the order.

We may decline or cancel an order before fulfillment where reasonably necessary, including because of:

• Product unavailability
• Pricing or technical errors
• Suspected fraud
• Payment authorization failure
• Shipping restrictions
• Incorrect or incomplete order information
• Legal or regulatory restrictions

If we cancel an order after payment has been successfully collected, we will provide an appropriate refund.

9. Order Information

You are responsible for providing accurate:

• Name
• Email address
• Billing information
• Shipping address
• Telephone number where required for delivery
• Product selections
• Customization instructions

If you identify an error after placing an order, contact us as soon as possible at:

support@suitswe.com

We cannot guarantee that information can be changed after processing or fulfillment has begun.

10. Payments

Orders must be paid using an accepted payment method displayed during checkout.

Payment processing may be provided by independent third-party payment providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We reserve the right to delay or decline fulfillment where a transaction is flagged for reasonable payment or fraud review.

11. Shipping and Delivery

Orders are shipped to supported destinations according to our Shipping Policy, which forms part of these Terms.

The Shipping Policy explains:

• Shipping origin
• Processing times
• Estimated transit times
• Tracking
• Customs
• Duties and taxes
• Failed delivery
• Lost or damaged shipments

Delivery estimates are estimates unless we expressly state otherwise.

Please review our Shipping Policy before placing an order.

12. Returns, Refunds, and Exchanges

Returns, refunds, cancellations, and exchanges are governed by our Returns & Refunds Policy, which forms part of these Terms.

Eligible non-customized products are generally covered by our voluntary 30-day return period beginning from delivery, subject to the conditions stated in that policy.

Customers in certain jurisdictions may have additional statutory cancellation, return, repair, replacement, refund, or conformity rights.

Nothing in these Terms or our Returns & Refunds Policy is intended to remove rights that cannot legally be waived.

13. Customized and Personalized Products

Some SUITSWE products may be customized or personalized according to customer instructions.

Customers are responsible for reviewing and accurately submitting customization details.

Once production of a customized or personalized product has begun, cancellation or change-of-mind return rights may be limited where permitted by applicable law.

This does not affect rights relating to products that are:

• Damaged
• Defective
• Incorrect
• Materially different from the confirmed order

Please review the applicable product description and Returns & Refunds Policy before purchasing a customized item.

14. Promotions and Discount Codes

Promotions, discounts, gift offers, or coupon codes may be subject to additional conditions.

Unless otherwise stated:

• Promotions cannot be exchanged for cash
• Discount codes may have expiration dates
• Certain products may be excluded
• Multiple promotions may not be combinable
• Promotions may be limited to particular markets or customers

We may refuse use of a promotional offer where we reasonably believe it has been obtained, transferred, duplicated, or used fraudulently or contrary to its stated conditions.

15. Website Accounts

If customer accounts are available, you are responsible for keeping your login information secure.

You are responsible for activity performed through your account unless applicable law provides otherwise.

Please contact us promptly if you believe your account has been accessed without authorization.

16. Reviews and User-Submitted Content

If you submit a product review, photograph, comment, feedback, or other content, you confirm that you have the right to submit that content.

You must not submit content that:

• Infringes another person’s intellectual property
• Violates another person’s privacy
• Is knowingly false or misleading
• Contains unlawful threats or harassment
• Contains malicious software
• Violates applicable law

Where you voluntarily submit content for publication on our website, you grant SUITSWE a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and use that content for operating and promoting SUITSWE, subject to applicable privacy and consumer laws.

We may remove user-submitted content where reasonably necessary.

17. Intellectual Property

Unless otherwise stated, the website and its original content, including:

• Brand names
• Logos
• Product photography
• Graphics
• Page designs
• Written content
• Product descriptions
• Artwork
• Videos

are owned by, licensed to, or used with permission by SUITSWE LLC and are protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, sell, modify, scrape, republish, or commercially exploit protected website content without appropriate authorization.

18. Acceptable Use

You must not use our website to:

• Violate applicable law
• Commit or facilitate fraud
• Attempt unauthorized access to systems or accounts
• Introduce malware or malicious code
• Interfere with website security or operation
• Harvest personal information unlawfully
• Circumvent technical security measures
• Infringe intellectual property rights
• Place fraudulent or abusive orders

We may restrict access where reasonably necessary to protect our customers, business, or systems.

19. Third-Party Services and Links

Our website may integrate with or link to third-party services, including payment, shipping, analytics, social media, or other services.

Third-party services are governed by their own terms and policies.

SUITSWE does not control independent third-party websites and is not responsible for their content or practices except to the extent liability cannot lawfully be excluded.

20. Website Availability

We aim to keep our website available and accurate but cannot guarantee uninterrupted or error-free operation.

The website may occasionally be unavailable because of:

• Maintenance
• Hosting issues
• Software updates
• Technical failures
• Cybersecurity events
• Third-party service failures
• Events outside our reasonable control

We may modify or update website functionality when reasonably necessary.

21. Disclaimer

To the maximum extent permitted by applicable law, our website and services are provided subject to the warranties and protections expressly stated by us and those imposed by applicable law.

We do not guarantee that:

• The website will always operate without interruption
• Every product will always remain available
• Delivery estimates will never be affected by events outside our reasonable control
• Minor display differences caused by devices or screens will not occur

Nothing in these Terms excludes any warranty, guarantee, remedy, or consumer protection that cannot legally be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, SUITSWE will not be responsible for indirect or consequential loss arising from use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including liability where exclusion would violate applicable consumer protection law.

Your statutory consumer rights remain unaffected.

23. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by circumstances outside our reasonable control to the extent permitted by law.

Examples may include:

• Severe weather
• Natural disasters
• Transportation disruptions
• Customs delays
• Labor disruptions
• Government actions
• War or civil disturbance
• Epidemics or public health emergencies
• Internet or telecommunications failures
• Major carrier disruptions

We will make reasonable efforts to minimize the effect of such circumstances on affected orders.

24. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

Please review the Privacy Policy for information about:

• Information we collect
• Cookies and advertising technologies
• Order and payment information
• International transfers
• Privacy rights
• Marketing preferences

25. Consumer Rights

SUITSWE sells products internationally, and consumer protection laws differ between jurisdictions.

If you are purchasing as a consumer, you may have mandatory legal rights under the laws applicable to you.

Nothing in these Terms is intended to exclude, restrict, or replace a consumer right that cannot legally be waived or limited.

Where our voluntary policies provide greater protection than the mandatory minimum required by applicable law, the more favorable policy will apply according to its terms.

26. Governing Law

These Terms and our relationship with you are generally governed by the laws applicable to SUITSWE LLC in Wyoming, United States, without regard to conflict-of-law principles, except where mandatory consumer law requires otherwise.

If you are a consumer in a jurisdiction that provides mandatory local protections or jurisdictional rights, this provision does not deprive you of those protections or rights.

Nothing in this section requires a consumer to waive a legal right that cannot validly be waived.

27. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary where legally possible.

The remaining provisions will continue in effect.

28. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce it later.

29. Changes to These Terms

We may update these Terms from time to time because of changes to:

• Our business
• Products
• Website functionality
• Markets
• Service providers
• Applicable laws

The current version will be published on this page with an updated “Last Updated” date.

Changes will not retroactively remove rights already acquired under a completed transaction where prohibited by law.

30. Contact Us

Questions regarding these Terms can be sent to:

SUITSWE LLC
Wyoming, United States
Email: support@suitswe.com

For order-specific enquiries, please include your order number whenever possible.