Last Updated: September 2, 2026
At SUITSWE, we want you to be satisfied with your purchase.
This Returns & Refunds Policy explains when products may be returned, how to request a return, who is responsible for return shipping, and how eligible refunds are processed.
This policy applies in addition to any mandatory consumer rights that may apply under the laws of your country or region.
30-Day Return Policy
Eligible non-customized products may generally be returned within:
30 days of delivery
The return period begins on the date the product is delivered to you, not the date on which the order was placed.
To be eligible for a standard return, the product should be:
- Unused and unworn beyond what is reasonably necessary to inspect or try the product
- Unwashed
- Free from damage caused after delivery
- Returned with its original accessories and components
- Returned with its original packaging where reasonably possible
We understand that customers may need to inspect or reasonably try a product after receiving it. Normal inspection alone will not automatically make an item ineligible for return.
How to Request a Return
Please contact us before sending any item back.
Email:
Please provide:
- Your order number
- The item you wish to return
- The reason for the return
- Photographs where the item is damaged, defective, or incorrect
After reviewing your request, we will provide the appropriate return instructions and return destination.
Do not send products to our business correspondence address unless we specifically instruct you to do so.
Our business address and our return-processing locations may be different.
Sending a return to an unauthorized address may delay processing or cause the shipment to be lost.
Change-of-Mind Returns
For eligible non-customized products returned because of a change of mind, preference, fit, style selection, or another reason unrelated to a defect or fulfillment error, the customer is generally responsible for the cost of return shipping, except where applicable law requires otherwise.
The original product should be returned in a condition consistent with reasonable inspection.
Where permitted by applicable law, a refund may be reduced if the value of a product has been diminished because it was handled or used beyond what was reasonably necessary to inspect it.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive a product that is damaged, defective, materially different from its description, or different from the product you ordered, please contact:
Include your order number and clear photographs showing the issue.
After verification, we will provide an appropriate resolution in accordance with the circumstances and applicable consumer law.
Depending on the situation, this may include:
- Replacement
- Repair where appropriate
- Partial refund
- Full refund
Where a return is required because the product was damaged, defective, incorrect, or otherwise supplied in error by us, SUITSWE will bear reasonable return costs where required.
Customized and Personalized Products
Products made or personalized specifically according to a customer’s individual instructions are generally not eligible for change-of-mind returns.
This may include products customized with individually selected or personalized features where the item cannot reasonably be resold as a standard product.
However, customized or personalized products remain eligible for an appropriate remedy if they arrive damaged, defective, incorrect, or do not conform to the confirmed order.
Nothing in this section removes consumer rights that cannot legally be excluded.
Return Shipping
For standard change-of-mind returns, customers are generally responsible for arranging and paying for return shipping unless:
- We agree otherwise;
- The return is caused by a damaged, defective, or incorrect product; or
- Applicable consumer law requires SUITSWE to bear the cost.
We recommend using a trackable shipping service for international returns.
SUITSWE cannot be responsible for a return shipment that is lost before it reaches the designated return location when the customer arranged the return independently.
Refunds
Once an eligible return has been received and reviewed, we will notify you of the refund status.
Approved refunds will normally be issued to the original payment method used for the purchase.
For returns processed under our voluntary 30-day return policy, refunds are normally initiated within approximately 7–10 business days after the returned product has been received and approved.
Where mandatory consumer law requires a shorter or otherwise different refund period, the legally required timeframe will apply.
Depending on your bank, card issuer, or payment provider, additional time may be required before the refunded funds appear in your account.
Original Shipping Charges
For ordinary returns under our voluntary change-of-mind policy, separately paid original shipping charges may be non-refundable where permitted by law.
Where applicable consumer law requires reimbursement of standard outbound delivery costs following a valid statutory cancellation, those costs will be refunded as required.
Additional charges paid by a customer for an upgraded, expedited, or premium shipping method may not be refundable beyond the cost of the applicable standard shipping method where permitted by law.
Order Cancellations Before Dispatch
If you need to cancel an order before it has shipped, please contact us as soon as possible at:
We will attempt to cancel the order if it has not yet entered processing, production, personalization, or dispatch.
We cannot guarantee cancellation once fulfillment has begun.
Customized or personalized items may no longer be cancellable after production has started, subject to any mandatory rights provided by applicable law.
Exchanges
If you would like a different size, style, or product, please contact us before returning the original item.
Depending on product availability and your location, we may recommend:
- Exchanging the eligible product; or
- Returning the original product and placing a new order
Instructions will be provided based on the circumstances of your request.
International Customers
Consumer rights differ between countries and regions.
Customers located in jurisdictions including the United Kingdom and European Economic Area may have statutory cancellation, conformity, repair, replacement, refund, or other rights in addition to the voluntary rights offered in this policy.
Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or replace any consumer right that cannot legally be waived or limited under applicable law.
Where this policy provides greater protection than the mandatory minimum required by local law, the more favorable SUITSWE policy will apply.
Contact Us
For return, refund, cancellation, damaged-item, or exchange questions, please contact:
SUITSWE Customer Support
Email: support@suitswe.com